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“What drew me to the Scheme was how it gave me the freedom to suddenly be able to drive. The whole process, from going to the assessment centre, through to ordering a car, was so quick.”
Rob and his wife Jo
Who are both on the Motability Scheme
When you're ill or in pain, you just want a bit of comfort. I felt really spoilt with my new car, and couldn't wait to get out and about!
Patricia
Motability customer
Finding out I was eligible for the Scheme was a blessing - we'd probably be housebound without it.
Ian
Motability customer
It means the world to me that I can take my granddaughters for great days out, the car really has changed my life for the better.
Brenda
Motability customer
As the mobility sector transforms, we are partnering with innovators to ensure our customers benefit from new developments.
This means making sure our customers are leaders in the national transition to electric vehicles, can navigate the smart cities of the future, and have access to the best and latest technology.
Through our innovation pilots, we help stress test and scale nascent technologies by making them accessible to our customer base.
If you’d like to partner with us, get in touch:
We are making significant strides to ensure that we are reducing our impact on the environment through a range of actions including using our offices more consciously, supporting our customers to transition to electric and pledging our commitment to clear emission reduction targets.
We have devised our short-term (next 10 years) Science-Based Targets, to ensure our emissions reductions are targeting a net zero position by 2050. Our targets are being review by SBTi currently and we hope to share them soon.
Read our Impact Report
We are very proud to have retained a ‘B’ rating following latest submission to the CDP. Achieving a ‘B’ recognises the considerable progress we have already made as a business to ensure that climate-related risks and opportunities are embedded into our strategy.
We make an impact for our customers and provide them with equitable mobility options. As the largest fleet in the country, we understand that we have a much wider social and environmental influence too.
We know from our research and customer satisfaction surveys the social impact the Motability Scheme has on our customers’ lives. An independent Oxford Economics survey estimated the social benefit of the Scheme to the UK economy to be worth £8.5 billion. Through their lease, our customers' mobility was improved, allowing them better access to employment opportunities and higher wages, resulting in improved wellbeing.
Find out more about our social impact:
Economic Impact of the Motability Scheme 2021 - Oxford EconomicsThere have been, and continue to be, unprecedented challenges for our industry and for our customers.
Our business model is designed to withstand external shocks, such as inflationary impact or automotive industry disruption, which means we are operationally and financially resilient and can shield our customers from risk.
The money we make doesn’t go to shareholders. It is used to keep prices affordable for our customers, provide donations to Motability Foundation, or it can be returned directly to our customers.
Further detail on our model can be found here:
With the largest fleet in the UK, we know we have a big impact. Over 99% of our emissions come from our fleet, so we know that helping our customer transition to an EV will have the single largest impact on our emissions.
We’re helping our customers make the switch by investing in innovation to make the transition seamless. This includes influencing public charging infrastructure, making sure the right vehicles are available and affordable and finding solutions for the future.
The UK is transitioning to electric and our customers cant be left behind. We're providing updates to customers so they have the latest information.
We work with the industry and innovators and are always looking for more partners in this space, to ensure that the UK’s electric infrastructure is designed with accessibility in mind.
Around half of our customers tell us they cannot have a home chargepoint fitted and therefore require an alternative charging solution.
We are working with local authorities to understand how our customers can access electric charging infrastructure and innovate for their benefit. To support our customers and overcome some of the barriers with public charging, we include a subscription to a network of public chargepoints in the lease and have created our own aggregated payments app.
The current authorisation fee at charging stations is a barrier for some of our customers in the transition to EVs, so we have developed a solution to simplify paying for public charging called Motability Go Charge. We are also piloting more affordable ways for them to charge by partnering with innovators in this space to offer alternative payment solutions.
We are always thinking ahead to ensure we have a long-term view on what’s coming for the mobility sector, which includes considerations such as autonomous vehicles and smart cities.
We are continually piloting a variety of solutions to find what works for our customers.
Our customers rely on us and it’s important we are here for them now and in the future. So our business has to be sustainable, financially and operationally, into the long term.”
