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Good governance makes good business.
Our framework of corporate governance facilitates management to make decisions and provides oversight to promote the success of Motability Operations. It ensures we have regard to the interests of our customers, people, suppliers, the Motability Foundation and the society in which we operate.
The Motability Foundation oversees Motability Operations' delivery of the Scheme and makes sure that the Scheme gives disabled people the best choice, value for money and customer service, and is sustainable for generations to come.
Visit the Motability Foundation
The Board is responsible for promoting the success of Motability Operations and fulfilling its responsibilities to all stakeholders. It achieves this by setting the Group’s strategic aims and risk appetite while upholding the Company’s purpose, vision, mission, and values.
Rt Hon Sir Stephen O'Brien KBE
Chairman and Chair of the Nomination Committee and member of the Remuneration Committee
Andrew Miller
Chief Executive Officer
Matthew Hamilton-James
Chief Finance Officer
Chris Davies
Independent Non-Executive Director and member of Audit and Remuneration Committee
Dan Fairclough (Barclays)
Non-Executive Director and member of Audit Committee
Alison Hastings
Independent Non-Executive Director and member of Remuneration Committee
Michael Hordley (HSBC)
Non-Executive Director and member of Audit Committee
James Holian (NatWest)
Non-Executive Director and member of Audit Committee
Daniel Meredith Jones (Lloyds)
Non-Executive Director and member of Audit and Remuneration Committee
Simon Minty
Independent Non-Executive Director and Designate Non-Executive Director to engage with employees, and member of the Remuneration Committee
Ruth Owen
Independent Non-Executive Director
Ruth Prior
Independent Non-Executive Director. Chair of Audit Committee and member of Remuneration and Nomination Committee
Peter Pritchard
Independent Non-Executive Director and member of Audit Committee and Remuneration Committee
Neil Thomas
Senior Independent Non-Executive Director and Chair of Remuneration Committee and member of the Audit
Jo Pentland
Group Company Secretary
David Mudie
Alternate Non-Executive Director
Simon Amess
Alternate Non-Executive Director
Jayne Seaford
Alternate Non-Executive Director
Peter Lord
Alternate Non-Executive Director
Matters reserved for the Board include:
Promoting the success of the business
Approval of strategy proposed by the Executive Committee
Approval of financial reporting and controls
Ensuring maintenance of a sound system of internal control and risk management
Approval of major capital projects
Ensuring adequate succession planning for the Board and senior management
Undertaking reviews of its own performance and that of other Board Committees
Approval of Group policies
Approval of the structure and terms of reference of the Board Committee
The diagram is a flow chart of Motability Operations' governance structure and committees.
The chart flows in multiple directions, linked by arrows between the Motability Operations group plc board, Motability Operations the company, MO Reinsurance Ltd company, and 11 individual committees. These are listed nearby:
Motability Operations group plc board
Two-way arrow to the Audit Committee
Two-way arrow to the Renumeration Committee
Two-way arrow to the Nomination Committee
Executive Committee
One-way arrow to Motability Operations group plc
Motability Operations
One-way arrow to Motability Operations group plc
Two-way arrow the Risk management committee
Two-way arrow to the Pricing policy committee
Two-way arrow to the Customer management committee
Two-way arrow to the Strategic investment committee
Two-way arrow to the Impact and sustainability committee
Two-way arrow to Equality, Diversity and Inclusion
Two-way arrow to the MO Reinsurance Ltd Board
MO Reinsurance Ltd company
One-way arrow to Motability Operations group plc
One-way arrow to Motability Operations company
The Board delegates authority for day-to-day management of Motability Operations Limited to the Executive Committee.
The Executive Committee is kept informed and updated by the subordinate Governance Committees and the MO Reinsurance Ltd Board, and monthly Executive Committee packs are sent to the Non-Executive Directors for information. The performance and strengths of the Executive Committee are evaluated periodically and individual members’ performance is assessed annually.
Chair: Andrew Miller, Group Chief Executive.
Andrew Miller
Chief Executive Officer
Matthew Hamilton-James
Chief Finance Officer
Lisa Thomas
Chief Marketing Officer
Damian Oton
Chief Commercial Officer
Gavin Thomson
Chief Operating Officer
Clare Ickringill
Chief Asset Risk Officer
Andy Broadfield
Managing Director of Electric & Insurance
Sarah Lewis
Chief People Officer
Paul Durkan
Chief Technology Officer
Lisa Witherington
Managing Director, Customer Services
Gareth Everson
Strategy and Planning Director
Kelly-Jane Botha
General Counsel
Tim Harris
Insurance Director
Julie McManus
Company Secretary
Chair: Ruth Prior, Independent Non-Executive Director.
Motability Operations has a clear strategic agenda and performance framework, with remuneration structures linked to the delivery of sustainable measures of company performance. The aim is to design a competitive remuneration package that is sufficient to attract and retain individuals with the necessary skills, experience and expertise to run a business of the size and complexity of Motability Operations on a sustainable basis.
Chair: Chris Davies, Independent Non-Executive Director.
The Committee draws on the expertise of external independent specialists for benchmarking, advice on best practice and to confirm that a well-governed process is applied. In accordance with the Remuneration Policy which states that the remuneration advisers should be reviewed every three years. A review took place in 2020 which resulted in Deloitte being awarded the role. Since March 2020 Deloitte has continued to advise the Committee.
The Nomination Committee meets twice yearly, or as needed, with delegated authority from the Board to oversee the structure, size, and composition of the Board, ensuring the right balance of skills, knowledge, and experience. It reviews leadership needs, succession, and retention plans for Executives and senior managers, proposing remuneration positioning for the Remuneration Committee's review.
The Committee identifies and nominates candidates for Executive and Independent Non-Executive Director roles, including reappointments, using open advertising or external advisers to ensure a diverse and merit-based selection process. Additionally, it reviews the time commitment required from Non-Executive Directors annually to ensure they can fulfil their responsibilities effectively.
Chair: Rt. Hon Sir Stephen O’Brien KBE, Chairman.
