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Delivering customer value is underpinned by our commercial operations and our corporate structure.
We don’t pay dividends to our shareholders meaning that the profit we generate is invested in disabled people’s mobility and sustain and develop our customer proposition.
We aim to run our business in a socially and environmentally responsible manner, balancing the needs of stakeholders whilst always keeping our customers at the heart of decision-making.
Central to our purpose is a commitment to provide customers with good value and appropriate mobility solutions.
We listen to our customers to ensure that we meet their collective and individual needs.
Good value is delivered by working effectively with our stakeholders and partners. Our investors understand the value of the Scheme and our approach to operating in a financially sustainable manner. We have longstanding relationships with key partners across the automotive industry which allows us to provide the strong and stable base on which our organisation thrives.
The Scheme has been delivering customer value for over 45 years and we are determined to continue to deliver into the future.
We recognise and embrace the inevitable changes affecting the mobility sector and our customers’ needs.
We are investing in the transition to electric vehicles (EVs) to make it easier and more affordable for our customers to make the switch. We are working with innovation partners to ensure the unique needs of our customers are taken into account. We invested £300 million over the last three years to support our customers with the transition to EVs.
We are proud of the work we do and our commitment to deliver the Motability Scheme responsibly.
Find out more in our latest Annual Report
2024 Annual Report
customers now on the Motability Scheme
colleagues across the business helping us to deliver the Motability Scheme
total home chargepoints installed for Scheme customers
Long-term planning is central to our financial model, which is built to support current and future generations of customers.
This stability protects our customers against economic risk and supports the equitable provision of mobility.
Our overriding objective remains sustaining the Motability Scheme. It’s our responsibility to ensure we protect our business so that we can be there for our customers as the automotive industry transitions to electric.”
- Andrew Miller, CEO
Visit our Investor Hub to find our Annual Report, Impact Report and more
Discover our Corporate Governance and Policies hub for our statutory reporting
Our financial platform and an ethos of operating responsibly underpin our desire to drive positive change and deliver benefits for our customers while consistently reducing our impact on the planet.
We have built a financially and operationally sustainable business that gives our customers and shareholders confidence in our ability to turn our commitments into actions.”
- Matthew Hamilton-James, CFO