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We are a purpose-led business that exists to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. In short, we’re moving together to keep our customers moving.
As one of the UK’s largest fleet operators, we recognise our responsibility to our planet, our customers, our people as well as the importance of upholding our principles. Our beliefs and values underpin the delivery of our strategic pillars and our integrated sustainability strategy.
We recognise the role our business must play in working collaboratively with our partners and the industry to balance equitable outcomes for our disabled customers with reducing our carbon footprint.
Three icons with explanations next to them about Motability Operations' responsibilities for our planet, people and principles.
A globe icon with a heart in front of it. The explanation is: 'Environmental, our planet: living within our boundaries'
Three people next to each other, with ‘MO’ on the middle person. The explanation is: 'Social, our people: committing to equitable outcomes'
A cog icon and a lightbulb. The explanation is: 'Governance, our principles: demanding responsible conduct'
One key collaboration for positive future outcomes is our goal to achieve B Corp certification. Certification requires businesses to show they have an absolute commitment to meeting the very highest of standards. To us, B Corp reinforces our values are more than just words and that our systems and processes are aligned with some of the best companies in the world.
The B Corp impact assessment framework sets an ambitious and challenging benchmark for us and will hold us accountable for our actions, verify our achievements, signpost our direction of travel and encourage us to focus on our purpose as a business for good. We’re excited to work with the wider B Corp community, sharing and learning from best practice and taking on their ethos of being a ‘force for good’.
To help inform the key areas for our strategic focus, we conducted a materiality assessment in 2023. We engaged with all our key stakeholders to help us determine our areas of focus and aspirational goals.
We’re also introducing a circular economy approach to assess our business processes and practices.
This will ensure we challenge ourselves to improve wherever possible and work with our partners to collectively drive change for the better. Our circular economy model is based on the four 'R’s: Reduce, Reuse, Recycle and Rethink.
We're continually looking for new and improved ways to support our customers, the communities in which we operate and the partners we work with. Our sustainability strategy is focused on having a positive impact on both a local level as well as a national and global level.
This year, due to significant growth in the number of Motability Scheme customers we saw our total emissions grow. Over 99% of our emissions come from petrol and diesel vehicles on the Scheme, so helping our customers transition to EVs is crucial in achieving our emissions reduction goals.
We have had our near-term science-based targets approved by SBTi which plot our emissions reductions to 2032. In 2023, we achieved our annual emissions reductions goals across the business. We have submitted our long-term science-based targets to SBTi approval which show that we will reach a net zero position by 2050.
To hold us accountable at the very top level, executive remuneration performance targets are set against impact and sustainability measures.
The oversight and governance for our sustainability strategy is delivered by our Impact and Sustainability Committee (ISC), which regularly reports to the Executive. The ISC is comprised of senior representatives from across Motability Operations and is overseen by the Chief Financial Officer, who has the executive responsibility for ESG and sustainability.
We've also established the ImpACT Champions group, made up of employee volunteers who are responsible for the generation and implementation of sustainability activity and engagement across the organisation.