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Customer experience specialists 

Our ​contact centre is often the first interaction for our 800,000 customers across the UK. 

Our dedicated teams in Bristol and Edinburgh provide excellent customer service to our customers on the Motability Scheme throughout their lease. This role is perfect for people with the ability to solve complex problems while providing our customers with empathy and understanding.

Our specialists

The people in our contact centre are integral to our business, and we're committed to providing a working environment that supports personal growth and development. We empower our people to deliver a best-in-class customer experience.   

We resolve over 90% of customer queries and questions at the first point of contact.

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As a specialist in our Contact Services team at Motability Operations, you can expect:

  • Flexible working arrangements including the ability to work from home
  • Wellbeing support such as access to mental health support programmes and employee networks
  • Training and development opportunities including secondments and project work
  • Supportive policies including 26 weeks paid maternity and adoption leave, 4 weeks paid paternity as well as sabbaticals and parental leave for those wanting to spend more time with their children

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Developing new skills

We’re continually looking for new ways to keep our customers informed. That’s why we’re growing our channels of communication to include digital and social. We’re looking for people to help engage and inform our customers wherever they choose to interact with us.   

Interested in finding out more about our new customer experience roles?

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