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“Our overriding objective remains sustaining the Motability Scheme. It’s our responsibility to ensure we protect our business so that we can be there for our customers as the automotive industry transitions to electric.” Andrew Miller, Chief Executive
*Technical note: Ipsos interviewed 6080 Motability Scheme Car customers online between 1 October 2024 - 20 October 2024. Data has been weighted to the profile of Motability Scheme Car Fleet customers.
At Motability Operations, we help customers decide between our wide range of vehicle types and adaptations, ensuring they make the best choice to suit their needs. On average, our package is 45% cheaper than an alternative commercial solution.
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Motability Operations supports customers with their transition to electric vehicles, providing a wide range of affordable EV options and helping them to make fully informed choices when they are ready.
I would definitely recommend the Motability Scheme. It's just so easy.”
Patricia has been a customer on the Motability Scheme customer for just over three years and now has a hybrid vehicle.
At Motability Operations, our values are central to how we work every single day. They enable us to stay on the right track, working together to deliver the Scheme to our customers.
We know the power of positive change. So we never stop raising the bar, or rising to challenges.
We’re respectful, warm and welcoming. It’s how we support everyone - from colleagues to customers.
“Every day is a learning day, which I love. I feel privileged to have a role where I get to hear first-hand the positive impact the Scheme provides to our customers and colleagues. To be a part of a business that puts the customer at the heart of everything we do, showing we care, and making a difference to our customers’ lives every day, is really rewarding. The dedication to explore different thoughts, ideas and the flexibility to grow is what makes us really different. I don’t know any company like us, which puts the customer at the heart of every decision that is made.”
Laura, Customer Experience Specialist